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Terms & Conditions

Bluebells and Nightingales have put together a number of pages to tell you about our legal terms and conditions;

By placing an order with Bluebells and Nightingales (, you are agreeing to adhere to these terms and conditions. They are subject to review and may be updated at any time, so it is up to you as the customer to read through them when placing an order. If you do not agree to our terms and conditions as detailed below, you should not make a purchase from Bluebells and Nightingales.

General Information is owned by Bluebells and Nightingales Ltd., Units 1 & 2, The Rope Walk, Cattedown, Plymouth, PL4 0QQ. The following terms and conditions will apply between you and Bluebells and Nightingales Ltd, when you buy an item from them. The terms do not affect your statutory rights.

  • Your contract for purchases made through is with Bluebells and Nightingales Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale. 
  • You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the permission of a parent or guardian over that age. If you do not qualify, please do not use this site. 
  • You warrant that all details you provide to Bluebells and Nightingales for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects. You warrant that the method of payment which you use; either credit or debit card, or paypal account are your own and that you have the sufficient funds to cover payment of the product(s) that you order.
  •  You agree that Bluebells and Nightingales Ltd may use your email address to contact you with regards to your order and also to contact you with regards to future offers and relevant information. 
  • It is a criminal offence to provide a false name or a known invalid credit card to order. Anyone caught deliberately placing a fictitious or incorrect order will be prosecuted to the fullest extent of the law. Bluebells and Nightingales Ltd takes this very seriously. 
  • Bluebells and Nightingales Ltd reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
    • You fail to make payment to us when due.
    • You breach any of our terms and conditions.
    • You fail to provide, within a reasonable time period, enough information to let us check the accuracy and validity of any information supplied by you, or your identity, when requested to do so by Bluebells and Nightingales Ltd.
    • We suspect you have engaged or are about to engage in any illegal or fraudulent practices from Bluebells and Nightingales Ltd. (


  • When placing an order, you agree that all information provided is accurate and complete. All orders are subject to availability. 
  • All prices listed on are a starting from price and are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. 
  • All prices include sales tax. No contract for the sale of any product will exist between you and www. until we accept your order by dispatching the product to you. 


  • Bluebells and Nightingales Ltd. accept most major credit/debit cards. We also accept payment by Paypal. 
  • We are not liable for any delay or non-delivery if the issuer of your payment card refuses to authorise payment. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. 


  • Bluebells and Nightingales Ltd states clearly an approximate delivery period on 
  • Goods will be sent to the address provided by you in your order. In the event of fabric choices becoming out of stock or discontinued, we will contact you and where possible give you a delivery date or offer you the nearest alternative to your original choice. 
  • If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. 
  • Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities. 

Cancelling an Order/Returns Procedure 

  • It is important, if you wish to change or cancel your order, to contact us as soon as possible, as we aim to process orders as quickly as possible to provide good customer service. We will try our best to accommodate your wishes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. Please read below for our terms and conditions regarding return of personalised products. 
  • Due to the nature of the personalisation process, and the fact that, once personalised, Bluebells and Nightingales Ltd cannot then offer the item for resale, we cannot accept returns for any of the following reasons:
    • Misspelling of personalisation – it is your responsibility to ensure that it is correct upon ordering.
    • Change of mind – You must ensure that whatever personalisation you order is correct upon ordering.
    • Wrong colour / Style – you must ensure that you agree the correct design and colour before completing the order by email – please refer to our website if you require further information. Our photographs online reflect the colours to the best of our ability and you accept this upon ordering.
    • If you require any further information on any of the products before placing the order, this can be obtained by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Once we've heard from you that you wish to cancel an order (providing this does not contradict any of the stipulations outlined above in relation to personalisation), any payment debited to us from your credit or debit card or Paypal account will be re-credited to the same account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you unused, in the original packaging and with original labels still attached. You will be liable to any charges incurred when returning the goods to Bluebells and Nightingales Ltd., unless the reason for the return was an error on behalf of Bluebells and Nightingales Ltd. 

Exchange Procedure 

  • will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is within our error within 30 days from the date of despatch. For more information, please contact us at; This email address is being protected from spambots. You need JavaScript enabled to view it.

Returns Procedure

  • You may return most un-personalised items sold by Bluebells and Nightingales Ltd. within 30 days from the date of despatch for a full refund. 
  • Please read our section above regarding our policies on personalised products, as this does differ. This does not affect your statutory rights. 


  • Bluebells and Nightingales Ltd reserves the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice. We do not accept liability (except as set out below) for any errors within Bluebells and Nightingales Ltd.
  • If an error is discovered in the price of the goods that you have ordered, we will let you know as soon as possible. Bluebells and Nightingales Ltd will be under no obligation to fulfil an order for a product that was advertised at an incorrect price. If such a situation occurs that you order an item and the price stated on www. is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product and it is then your choice whether to reorder or not. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. 
  • In the unlikely event that you receive goods which were not what you ordered or which were defective, or are of a different quantity to that stated when you ordered, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods. We also require that you return the goods to us, unless we inform you that this is not necessary. This provision does not affect your statutory rights.
  • Bluebells and Nightingales Ltd has taken great care in providing photographs that are as accurate and as representative of the product as possible. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
  • We do not accept liability for any indirect loss, loss of damage to property, consequential loss, loss of income or profit or loss from claims of third parties arising out of the use of the Site or of any purchases from Bluebells and Nightingales Ltd. The products sold by Bluebells and Nightingales Ltd. are provided for private domestic and consumer use only. 
  • We have taken every measure to prevent online fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach of our online security. 
  • We accept no liability for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. 
  • We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
    • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
    • Any loss of goodwill or reputation; or o Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. 
    • Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. 

    Hiring of Goods

    All Terms and Conditions for the hiring of goods from Bluebells and Nightingales Ltd. are available on request.

    Third Party Representation

    We can not be held responsible for material displayed on third party websites or any other written material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.

    Your responsibilities if you break these Conditions

    You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or any other parties involved in the order process with Bluebells and Nightingales Ltd incur as a result of the breach, including reasonable legal fees (if applicable). This liability will also stand if someone else uses your shopping account and/or personal information, unless you can prove that such use was fraudulent.

    Entire agreement

    These Conditions clearly outline and govern the relationship between Bluebells and Nightingales Ltd and you. Any changes to these Conditions must be in writing and signed by both parties. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


    The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.